Yahaira L.'s review of PayPal, Inc.

PayPal, Inc.

Customer Reviews & Ratings
Complaint Posted 6/25/2020
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Paypal closing accounts and keeping money
On 6/21 I received a message that my account was limited and I needed to provide my ID and proof of bank/social security number because my account showed activities "out of the normal". I had just sent someone an invoice in the amount of $3500 for a vintage Chanel purse. I mainly use PayPal to sell bags, shoes or jewelry/items of my personal collection. I am not a business but use PayPal Invoice for buyers peace of mind and security. Ever since I opened that account I have been selling high value items like Chanel, Louis Vuitton, Dior (luxury items) and not once have I had a dispute at all. All of the items I sell get shipped and I upload tracking online for the buyers to see status of shipping and paypal won’t release funds unless items are delivered and buyer approves delivery. I never sell any counterfeit items and have done everything how it should be. All of a sudden Paypal sends me that message and I try to comply and upload required documentation. Once I submit that, I get a message that I am banned or how they like to say "permanent limited" from using PayPal and they are parting ways with me. They are holding my money of course, after they take their fee! Like I mentioned, I also use PayPal to buy things and I currently have an invoice that I was partially paying and now I can't even pay that! I will be loosing the money I have paid so far because I'm supposed to pay by the begging of July as stipulated in the invoice or the seller will keep $160 (20% off the value of my purchase). PayPal's customer service line is closed and all they kept doing was sending me automated messages till I was finally able to reach someone and all for them to tell me there is nothing they can do. That the decision is final and can not be overturned and after 180 they will email me to see if I can take my money out. That is it! No explanation as to why they banned me. I keep asking for a answer and they keep giving me the run around that I violated the terms but can't tell me why for security purposes. It makes no sense! How are you going to accuse someone of doing fraudulent activities or risky behavior without having any type of proof?! (I have never had any disputes). It's defamation on their behalf to tell me I am involved in those behaviors if they have no proof and closing my account out of assumptions. They are holding $3398.20 and I have a pending refund of $180 for some glasses that came in bad condition and seller refund me. I also have the pending invoice I need to pay and they are doing nothing to help solve the problem. My account was limited on Sunday 6/21/20 and till now I have no solution to the problem. It is upsetting and only adds more frustration that they're doing this during such tough economic times. I am pretty sure I am not the only one they are doing this to. They are holding money to accrue interests off our money and to me this feels like a scam on their behalf. PayPal does not care for their customers.
Horrible company that needs to fix their system and stop accusing customers of being frauds!!
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