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Charges Reversed Thanks to Trust Link
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Protect My ID charged my credit card $29.95 without my realizing it. When I called the company to complan, I got the run-around and double talk. I filed a complaint with the BBB, which through its TrustLink resolved the problem and got me a refund. So it's congrats to TrustLink for resolving the problem.
Protect My ID should make it significantly plainer on its sign-up Web site that a credit card is being charged and for how much, thus avoiding alleged misunderstandings by the consumer. In addition, customers who want refunds should not have to resort to filing a complaint with the BBB when the consumer's grievance is legitimate as it was in this case.
The only kudos I can give to Protect My Id is for finally agreeing to refund my $29.95 after TrustLine contacted it.
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