Tiff C.'s review of Protect My Id

Protect My Id

Customer Reviews & Ratings
Complaint Posted 3/8/2011
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Review 3/8/2011
They are running a special with Experian right now. I signed up for the $1.06 sign-up fee, and then after that it said they charge you $14.95 a month for the membership, but if you cancel within the 7 day trial period, you won't get charged. Ok, I understood all that and planned to cancel within the 7 day period so I could see my credit report (part of what's included in your membership). When I signed up I entered my CC info so they could charge me the initial fees. I clicked on the first thing I saw to view my report, it brought up a PDF file and I printed it off...later that day I looked at my bank acct and noticed not only was I charged the $1, but I had a separate charge for $24.95, which didn't make since to me since they said the montly fee was $14.95. So I called and they said it was for the credit report that I printed out. NEVER, anywhere did I get a warning or asked permission to charge that amount to my card. They used my credit card without authorization. After calling and arguing with two people and talking to a manager they agreed to only refund me $10 of the money, which is bullshit. I should have disputed it with my bank too but it just wasn't worth the anguish of dealing with those frauds.
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Additional Business Information
Hours   Monday-Friday 6:00am - 6:00pm
Saturday - Sunday 8:00am - 5:00pm PT
Phone   (866) 960-6943 Address   P.O. Box 19729
Irvine, CA 92623
Website   http://www.protectmyid.com Email   Greg.Young@experianinteractive.com
Contact   Greg Young Other  
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