Sundy B.'s review of Protect My Id

Protect My Id

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Complaint Posted 3/13/2011
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Review 3/13/2011
The Price of a Credit Report is not worth dealing with this company. Please don't trust what is said to you. Protect My ID. Has a promotional online that states you can get a trial period which includes your reports from the credit bureau for 1.00. I enrolled on March 2th. I canceled several accounts I was dealing with on Friday, March 4th, so I called there help line 1-866-579-2218 and spoke to their billing department. I had a horrible time getting this girl to cancel this account. I explained to her that I knew I had more time but that I needed to cancel it now to make sure it got canceled. I assumed when I got off the phone it was canceled until yesterday, March 12th when I saw it pending on my checking account for the amount of 12.95. I called the company spoke with a man named Jacob and he understood and canceled the account for the second time and credited me the 12.95. I explained to him that if the 12.95 got released and it went thru my bank that my bank would put on 34.00 NSF fees and he said if that happens call us back. We will take care of that for you. I again thought ok that is taken care of . When I reviewed my checking account today, March 13th, I saw that the 12.95 had been released and the bank had released it and also applied the 34.00 NSF Fee. I called the company back. I spoke to a gentlemen named Jeremy in the Help Center. He refused to credit that 34.00 stating the company had done nothing wrong. So I asked to speak to a supervisor in which he switched me over to a woman named Amber. She listened to what I had to say then said the same thing Jeremy had said. She refused to credit the amount at all. She did give me the fax number to Customer Relations and said to fax them and request the 34.00 back with them. She refused to give me her supervisors name and phone number or an email or phone number to Customer Relations even after I explained that I had no fax machine nor the money to pay to have it faxed. I also asked how I was suppose to even why out if they received it since I had no phone number to reach them. She did not care. She told me the only date that showed I cancel my account was the 12th and the company credited me the 12.95 so the company did nothing wrong. Both the people I spoke to today could have cared less about my business. IF YOU ARE SMART AND I KNOW UNFORTUNATELY MOST PEOPLE DON'T LOOK AT THESE REVIEWS TILL AFTERWARDS BUT IF YOU HAPPEN TO DON'T LET THESE PEOPLE HAVE YOUR BUSINESS. WITH CUSTOMER SERVICE LAST THIS YOU WILL NOT GET ANY HELP MONITORING YOUR CREDIT BUREAU OR ANY THING ELSE.
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Additional Business Information
Hours   Monday-Friday 6:00am - 6:00pm
Saturday - Sunday 8:00am - 5:00pm PT
Phone   (866) 960-6943 Address   P.O. Box 19729
Irvine, CA 92623
Website Email
Contact   Greg Young Other  
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