Ali S.'s review of WePay, Inc.

WePay, Inc.

Customer Reviews & Ratings
Complaint Posted 12/23/2013
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Do not use this dreadful company. Run don't walk! After reading the reviews I had a horrible feeling so checked on a "pending" payment. It was for a rental unit and the guest was already there as I expected the payment to go through Friday. Like almost
everyone else I was at first told it was coming today and then when I pressed them told they were "sorry" and were cancelling the payment and couldn't process for me as a "high risk" business. Of course I told them ahead of time what the business was - property
rentals and it was all fine and dandy. So basically if my guest was not an honest person (which thankfully she is and paid me on Paypal - of which I have had zero problems with in 7 years of doing business with them) she could have stayed at the unit for free
and with no security deposit. She also took a leap of faith that the payment had not been processed - since Wepay sent an email that it had been! Wepay told me that they would send both of us an email showing the payment was cancelled and it never happened!
Now they won't respond to me in chat (which is the only way you can expect to "speak" to them as their number does not allow conversation with a real person)We don't pay as it should be called is an absolute nightmare and I would strongly advise you not to
ever use them! Here is my conversation with their non customer service rep - so can see how shady they are and the run around you too can expect on your way to losing potentially thousands. See for yourself how they talk out of two sides of their mouths and
give misleading information: Hi, I need to get a pending payment resolved immediately. Chris: Hi there →I need to know if the hold up is on the payees end or on yours Chris: It's just going through our standard processing on our end Chris: You'll see it processed
today →This is the situation - a guest is renting my property - and she is leaving Friday, xmas is one less day to process btw - and then on Friday I need to refund her the security deposit ($250) out of her payment. →I have read many nightmare stories about
your service on the web and am really worried. →I have seen where you will reverse the payment for no reason and if that happens she stayed for free and plus i have no security on any damages. Chris: Our standard processing time is about 1-2 business days
Chris: We won't reverse a payment, but it can fail →That is your party line but I am finding out that isn't true. →Look I need to know now if it failed or not. →I see that I have to build some type of trust to get paid??? Chris: No, not at all →btw - your
java script is void to even submit a business review of which my business has many. →so i can't even submit that. Chris: In this case Chris: i would advise to find a new payment processor Chris: What you are processing for is considered high risk by our banks
and processors Chris: So we may need to cancel the payment Chris: I'm very sorry →what are you talking about →it is not high risk →I just want to know it is processed like on paypal but what you are writing is exactly what ll the reviews warned about you.
→Do i need to write to the BBB and Attorney General office just to get my payment or find out what happened to it? Chris: Well the payment hasn't processed yet Chris: It's still processing →then why are you saying it's high risk Chris: BUt your industry is
considered high risk by our banks and processors →obviously you are planning on cancelling it Chris: So we won't be able to process for your company Chris: I'm very sorry →what is my business that is high risk? when did you come to that conclusion/ Chris:
What you are processing for is high risk Chris: any sort of vacation rentals Chris: timeshares Chris: Anything that industry is unfortunately a high risk industry Chris: I'm very sorry →it isnt a time share →why didnt' you tell me this on friday →i am writing
to the BBB immediately because no I am out all that money →now →and with a pending charge my gues certainly won't pay me any other way →guest Chris: We didn't know what you were processing for on Friday Chris: I am very sorry again →what will the guest see
or hear from her cc company? will it show pending if yes she won't pay me another way!! →She is saying she has a payment confirmation from you! I need an offiicial email immediately that you haven't and won't be processing her payment Chris: You will receive
one in 1 minute Chris: So will she →okay send me the copy of what she received too please The positive reviews are all written at the same time and all seem fake and written by the company themselves.
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Palo Alto, CA 94306-2213
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