WePay, Inc.

2.1 star rating Rating - based on 34 reviews & complaints
Our mission today is as alive as ever: to level the playing field for small businesses.  
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WePay, Inc. Categories
Payroll Service
Bill Paying & Billing Services

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Customer Reviews, Ratings & Complaints

Complaint Posted 11/12/2015
A Nightmare for Any Small Business---Avoid If Possible
I never write reviews. I am the owner of a small business and do not have time to review suppliers or vendors. We Pay is so unbelievable bad I am forced to write about my experience, which is still to be resolved. I joined Freshbooks about 3 month... Read More »
 
 
 
Complaint Posted 7/12/2015
their mistake and I PAY!!!!
I had 10 dollars in a go fund me account. I realized it was not a good idea I had and requested the money in that account be sent to me...which is was. I received three separate checks for $8.91. I just figured I had more donations than what I tho... Read More »
 
 
 
Complaint Posted 3/5/2015
ABOUT AS BAD AS IT GETS
Non-existent customer service. When you do get it, the reps are either incompetent or liars. Or both. They will keep your money even longer than they say they will and give you no real explanation. They keep my money for 28 days (they say, it has... Read More »
 
 
 
Complaint Posted 1/16/2014
Lost $380, considers every business as a "high risk"
We operate a family restaurant, we offer food catering on the side to make extra money. We had 3 clients that paid catering deposit fees through WePay. The first transaction of $125 went through and successfully deposited to our bank account. The... Read More »
 
 
 
Complaint Posted 12/23/2013
WARNING DO NOT USE THEM!
Do not use this dreadful company. Run don't walk! After reading the reviews I had a horrible feeling so checked on a "pending" payment. It was for a rental unit and the guest was already there as I expected the payment to go through Frid... Read More »
 
 
 
Complaint Posted 11/21/2013
WePay loves holding your money for several weeks. Much worse than Paypal!
We're a small business. We decided to switch to WePay after our payment processor Google Checkout shut down. I must say WePay is god awful. We've received several small orders under $18 from our customers. We can't ship the items because WePay is... Read More »
 
 
 
Review Posted 9/5/2013
These guys are GREAT CUSTOMER SUPPOERT
SO nice! I chat with the WePay phone people a lot and they have been so nice! They asked if I wanted to write a good review and I sure did!!! WEPAY! Read More »
 
 
 
Review Posted 9/5/2013
Great service!
I've used WePay for a little over a year now. I design and build websites for small businesses and individuals starting their personal brands. I use their invoicing feature and I build payments into my clients' websites. Couldn't be happier with m... Read More »
 
 
 
Review Posted 9/4/2013
Satisfied business owner!
I've been humming along pretty smoothly so far, and I'm so pleased with wepay's customer service. They are so responsive and I get all of my questions answered. I called in once because a payment was taking slightly longer than usual, but they exp... Read More »
 
 
 
Complaint Posted 6/27/2013
Scam, fradulant business practices.
I was with wepay for 4 days. Transactions moved appropriately and we processed approximately $1,000 in transactions with them. After the first days we noticed the "reserve" Which means that once you reach a $500 limit they will hold ever... Read More »
 
 
 
Complaint Posted 5/8/2013
Very disturbing process and outcome BAD BUSINESS PRACTICES
I found We-pay, went through all the verifications processes which took forever and decided to use them a few times, well much to my dismay, I charge the credit cards, wait days and days and days to receive my money and then get some uninformative... Read More »
 
 
 
Complaint Posted 4/10/2013
Sadly not what they seem
Well, this was our first experience at trying to accept credit cards. I say "trying" because we didn't get the opportunity through Wepay. The representatives seemed friendly enough, but our first customer using this service had his trans... Read More »
 
 
 
Complaint Posted 2/7/2013
Terrible Experience; Hundreds of Dollars Lost
After looking through similar companies online, I signed up with Wepay to make cc processing available for my customers. Their website tells you that you can take payments within minutes of signing up. After giving my account a day, I started tak... Read More »
 
 
 
Complaint Posted 12/19/2012
WePay Is Going To Screw Us Over Too!
Just a WePay account for processing credit cards. Right off the bat they cancelled 2 payments for the excuse that my account wasnt verified, no big deal. We verified the account and spoke directly via the Chat with their support, they stated that... Read More »
 
 
 
Complaint Posted 10/22/2012
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Don't use WePay.com - Payments held in "pending" limbo
Like many of the reviewers on this site, my payments were held perpetually without explanation. It's embarrassing for me as a professional company to be contacting customers about this, and at this point, I have already rendered my service and I d... Read More »
 
 
Business's response - by Sophieon 10/29/2012
Thank you for this feedback and we're working on improving our processes so this doesn't occur in the future. Payments are reviewed as they come in with any information provided, and we're putting in place more procedures to prevent situations lik... Read More »
 
Review Posted 9/11/2012
WePay made my life easier!
I am a sucker for online shopping, so that led me to online selling! 75% of my income now comes from selling items I own online... WePay made my online collections so much easier and thanks to WePay I now sleep easier at night knowing that I will... Read More »
 
 
 
Complaint Posted 9/6/2012
completely not reliable
I really had some high hopes for this company. I currently am a landlord wanted to get monthly payments to be transferred electronically. I thought this was a great idea. The fact is this is an unreliable microcapital company. I think they just do... Read More »
 
 
 
Complaint Posted 8/22/2012
Customer Service is Useless
It's been over 48 hours since I've requested an ACH withdrawal from my Wepay account to my bank and nothing has showed up. I've been told that I won't have access to the funds until "the end of day today" (whatever that means). That's 3 business d... Read More »
 
 
 
Complaint Posted 7/24/2012
Bait and Switch
I was also confident i had a good paypal alternative. prior to signing up with wepay, i called and asked about policy and procedure and was given a very simple explanation : I sign up, collect, and cash out. The actual process however differed. M... Read More »
 
 
 
Review Posted 4/23/2012
Best Customer Service I have ever had experience with
My husband and I own a business and we use WePay to charge our customers' credit cards. The best feature I have seen so far is their customer service department. I wanted to give them a good word today for the whole world to see. They have an onli... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (855) 469-3729 Address   455B Portage Ave
Palo Alto, CA 94306-2213
Website   http://www.wepay.com Email   sophie@wepay.com
Contact   Bill Clerico Other  
 
 
 
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