3.4 star rating Rating - based on 40 reviews & complaints is the trusted source for online credit reports and scores, helping consumers understand their credit and how it impacts their personal finances.  
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Customer Reviews, Ratings & Complaints
Review Posted 6/19/2012 resolved my case quickly
I wish I wouldn't have had to go to the BBB to get my problem resolved, but they did resolve it favorably, and quickly. I would give them 4 stars as a company because I think they provide a good service, though you can easily 1-click your way to a... Read More »
Review Posted 6/11/2012
Problem Solved
I am happy to say that after trust link contacted this company, they were able to get me a full refund! Read More »
Review Posted 4/6/2012
This whole thing with has been unfavorable but it has been resolved. Read More »
Review Posted 3/13/2012
Satisfied customer
I'm satisfied with the service. They solved my problem although it took more time than I expected and I had to push them several times. I would like to thank Read More »
Review Posted 3/12/2012
Complaint Mediation
I was very pleased with the outcome from Trust Link. They were able to contact the company and get me a full refund. They are GREAT! Read More »
Review Posted 2/29/2012
The company impossible to deal with!
I was asked this week to provide a credit report to a prospective employer, so I logged in to I was having log in problems, so I called customer service. After getting me logged in, the customer service rep. told me to click on t... Read More »
Review Posted 2/23/2012
Thank you
Thanks you for getting this matter resolved. But, if you look at their response they said "We do not normally refund these purchases as they are delivered instantly online at the time of order". But the place to click does not tell you that you wi... Read More »
Review Posted 1/31/2012
Feeling Better
My issue was resolved. I signed up for the one week free trial for a credit report and free credit score with a donation of $1. I received the credit report and credit score with no problem however when I checked my account I realized I had been c... Read More »
Review Posted 1/18/2012
Fast and fair refund of service charges
I did not notice the fine print when obtaining a free credit check from this company and was enrolled in their monthly service plan and charged accordingly. When I brought it to the attention of the BBB this company promptly refunded the charge. N... Read More »
Review Posted 1/6/2012
Refunded through intervention from BBB
Was able to get the refund quickly after intervention from BBB representative. Read More »
Review Posted 1/5/2012
A Misunderstanding
I am glad that I was given a full refund because I really did not know or understand what I had gotten myself into. All I visited the website for was a free credit report. I put my information in and ended up being charged 19.95. I feel the websit... Read More »
Review Posted 12/28/2011
Online ordering of service
I ordered online expecting 3 free credit reports, and only received one. I cancelled within 7 business days and was told I would not be charged. I found out 2 days later that I was charged the day I cancelled. I called again and requested a refund... Read More »
Review Posted 11/14/2011
Review 11/14/2011
My complaint was taken seriously by and they were willing to do the honest thing and refund the entire amount that I was billed. This is good customer service and I am very satisfied with the outcome. I ask that in the future the... Read More »
Review Posted 11/1/2011
Review 11/1/2011
They eventually refuned me my money after arguing with them and reporting them to the Better Business Bureau. Read More »
Review Posted 10/27/2011
Review 10/27/2011
My problem was thoroughly resolved within a couple of days. Thank you! Read More »
Complaint Posted 10/26/2011
Review 10/26/2011
Ridiculous, these people advertise a free credit report, I object as it's underhanded what they do to get someone's credit card number as well as personal information and begin charging their card monthly. Then I get an apology and am supposed to... Read More »
Review Posted 10/26/2011
Review 10/26/2011
April Jimenez was exceptional in solving my inquiry. She didn't waste any time in taking care of the issue and the company in question issued me a full refund. It is truly refreshing to actually win against a large company that has done wrong. T... Read More »
Complaint Posted 10/24/2011
Review 10/24/2011
This company is using false advertising. This credit report is NOT free unless you sign up, view your ONE report and cancel within the first seven days. The problem is that none of this information is viewable until you've given them your credit c... Read More »
Complaint Posted 10/21/2011
Review 10/21/2011
This company is a total fraud. They are using their affiliate marketers to post bogus job Ads on criagslist across the country and when you apply to one of these bogus jobs you get a reply saying that you are one of five people being considered fo... Read More »
Review Posted 10/21/2011
Review 10/21/2011
I do appreciate that fact that they finally gave me a full refund of the fee that was charged in error. The bad part about it is, I had to report them to BBB to receive it. This situation should never had went this far but I felt misled and cheate... Read More »
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Additional Business Information
Hours   Monday-Friday 6:00am - 6:00pm
Saturday - Sunday 8:00am - 5:00pm PT
Phone   (877) 297-7790 Address   P.O. Box 19729
Irvine, CA 92623
Website Email
Contact   Greg Young Other  
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