Durango Merchant Services, LLC

4.8 star rating Rating - based on 30 reviews & complaints
No matter your needs, Durango Merchant Services can help you process payments for your business.  
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Durango Merchant Services, LLC Categories
Credit Card Terminal Systems Service

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Customer Reviews, Ratings & Complaints

Review Posted 5/26/2016
I'm NOT doing business with Durango AND Gving them 5-Stars. Find out Why!
This is a strange situation that Brad Jess at Durango got into with me through no fault of Brad or Durango. I almost applied online for a merchant account and was going through the processor online application when I decided, after reading the fi... Read More »
 
 
 
Review Posted 3/1/2016
High Risk Products
Brad and Durango are fantastic and easy to work with. Would not be where we are without them. Highly Recommended Read More »
 
 
 
Review Posted 1/24/2016
Sell High Risk Products? Durango Merchant & Brad Jess are for you!
Every merchant service I contacted rejected me out of hand due to the fact I sell self defense items. A friend mentioned Durango Merchant Services and that was the ticket! Brad Jess was pleasant, helpful and very responsive to my needs. The accou... Read More »
 
 
 
Review Posted 4/14/2015
Brad and Durango are Great
This is our first merchant account and these guys are the best. I did a lot of reviewing for many months until i Found Durango. Brad was so streamlined and helpful and to the point. He always responded really quickly even on non-business days. Awe... Read More »
 
 
 
Review Posted 3/9/2015
Brad is the best
For the first time ever dealing with a processor I actually felt like a customer who was valued. After a disaster experience dealing with stripe and also paypal, I was at my wits end, we have a thriving business and no one to process with. Then I... Read More »
 
 
 
Review Posted 1/8/2015
Brad Jess, AMAZING
Brad at Durango Merchant Services has helped me secure multiple merchant accounts over 4 years. He is always responsive and I've grown to rely on him as a critical part of my business. My loyalty is with Durango. Give Brad a call, you won't regret... Read More »
 
 
 
Review Posted 1/6/2015
Go to Nathan at Durango first!
As a high risk start-up company, we spent more than a few weeks and headaches trying to find merchant processing solutions. And the end of the process, we came to Nathan for help. We should have called Durango first! He guided us through the proce... Read More »
 
 
 
Review Posted 10/3/2014
Nathan and Durango are amazing.
I went through this process with at least 5 different companies before I went on Merchant Maverick and found Durango where they received a good grade. After nearly giving up I applied online to Durango and almost immediately Nathan e-mailed me (an... Read More »
 
 
 
Review Posted 9/10/2014
Nathan Has Been Awesome!
Nathan has patiently and professionally guided and supported us as we've gone through the sign up process and set up our payment processing. He's responsive and incredibly helpful. I feel like he's a partner that I can count on, who's on our side,... Read More »
 
 
 
Complaint Posted 8/14/2014
Won't touch a Collection Agency
Just got off the phone with a second rep from these guys. The first rep seemed to want to spend more time telling me why we didn't want to do business with them, was very unfriendly and was working hard not to earn our business. The second rep was... Read More »
 
 
 
Review Posted 11/25/2013
What A Great Service!!
Thank you Durango and Nathan, Applied Thursday night got a call from Nathan Friday morning; asked me a couple of questions and sent me application via email within 45 min; printed all the documents, signed the materials, obtained my corp documents... Read More »
 
 
 
Review Posted 6/28/2013
Great Service. Solid Rates.
I have an e-commerce business selling "high risk products". After speaking with countless other credit card processing companies offering to set me up with a merchant account and gateway at ridiculously high rates, I found Nathan at Durango. Natha... Read More »
 
 
 
Review Posted 6/10/2013
What A Great Company!
We were losing too many sales by not accepting credit cards so I contacted Nathan at Durango to see if he could get us setup for credit card processing asap. Nathan couldn't have possibly been more helpful making the application process go smoothl... Read More »
 
 
 
Review Posted 4/4/2013
Durango - Great Company
After wrongly being terminated by a previous processor for swearing at their customer service rep. I contacted Brad. He was great to work with. After explaining the situation he made no promises other than to investigate and see if he could help.... Read More »
 
 
 
Review Posted 2/22/2013
Superb Setup & Service
We had a difficult account to place (we sell a highly regulated product online), and these guys got it done with great communications all along. Read More »
 
 
 
Review Posted 1/23/2013
Excellent Service
I used Durango Merchant Services to set up the merchant account for my e-commerce site at: http://WardianCaseTerrarium.com. The application process was friendly and painless! I got good, friendly service from the Durango rep I dealt with. After a... Read More »
 
 
 
Review Posted 8/30/2012
Great to work with!
When I was looking for a Merchant Service company I literally stumbled upon Durango, and it was the best thing happening to me. My company was somewhat hard to place at the time but Brad made it all happen for us. His customer service and constant... Read More »
 
 
 
Review Posted 7/16/2012
Durango Merchant Services Is a great company
Our company attempted to get a merchant account through 26 merchant providers, 100% of them said they could get our company started. It never happened at all, not even close. Our company put one call into Mr. Brad Jess and after two day's the comp... Read More »
 
 
 
Review Posted 6/4/2012
Great Company To Work With.
I have worked with multiple merchant service providers in the past, and looking back, I wish I had come across Durango direct from day one. They are by far the best company to work with. My sales rep, Nathan Counley, was always available, always f... Read More »
 
 
 
Review Posted 5/24/2012
Raves About Service Received From Durango Direct
We recently worked with Brad Jesse with Durango Merchant Services in setting up a merchant account.

We are a small company and in the “difficult to place” category. We worked with a number of different companies in trying to find the right fit... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday, 8:30 AM - 5:00 PM (Mountain Time) Phone   (970) 259-8660 Address   2855 Main Ave Ste B-105
Durango, CO 81301
Website   http://www.durango-direct.com Email   shanek@durango-direct.com
Contact   Shane Kairalla Other  
 
 
 
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