Durango Merchant Services, LLC

4.8 star rating Rating - based on 34 reviews & complaints
No matter your needs, Durango Merchant Services can help you process payments for your business.  
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Durango Merchant Services, LLC Categories
Credit Card Terminal Systems Service

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Customer Reviews, Ratings & Complaints
Review Posted 4/24/2021
Would give them 10 stars if we could
We could not be happier with the service we get from Durango. They have helped walk us through every aspect of setting up and maintaining merchant services, and are quick to answer all our questions -- even when what we ask is somewhat outside the... Read More »
Review Posted 4/16/2021
Lower rates and better service!
We are paying lower rates and have better service as a result of working with Durango. They are professional, honest, responsive and easy to work with. We have been in business for over 30 years and have had 4 or 5 different merchant service provi... Read More »
Review Posted 3/6/2020
Excellent company with phenomenal customer service
I am a new customer at Durango.  I have been working with Nathan and I cannot say enough regarding the customer service I have received.  With our business situation being unique he responded within minutes or called to expedite the process thro... Read More »
Review Posted 6/24/2016
Brad Jess - responsive & professional
We've been with Brad and Durango for 5 years and are very pleased. Brad is always available and quick to help. Five stars. Read More »
Review Posted 5/26/2016
I'm NOT doing business with Durango AND Gving them 5-Stars. Find out Why!
This is a strange situation that Brad Jess at Durango got into with me through no fault of Brad or Durango. I almost applied online for a merchant account and was going through the processor online application when I decided, after reading the fi... Read More »
Review Posted 3/1/2016
High Risk Products
Brad and Durango are fantastic and easy to work with. Would not be where we are without them. Highly Recommended Read More »
Review Posted 1/24/2016
Sell High Risk Products? Durango Merchant & Brad Jess are for you!
Every merchant service I contacted rejected me out of hand due to the fact I sell self defense items. A friend mentioned Durango Merchant Services and that was the ticket! Brad Jess was pleasant, helpful and very responsive to my needs. The accou... Read More »
Review Posted 4/14/2015
Brad and Durango are Great
This is our first merchant account and these guys are the best. I did a lot of reviewing for many months until i Found Durango. Brad was so streamlined and helpful and to the point. He always responded really quickly even on non-business days. Awe... Read More »
Review Posted 3/9/2015
Brad is the best
For the first time ever dealing with a processor I actually felt like a customer who was valued. After a disaster experience dealing with stripe and also paypal, I was at my wits end, we have a thriving business and no one to process with. Then I... Read More »
Review Posted 1/8/2015
Brad Jess, AMAZING
Brad at Durango Merchant Services has helped me secure multiple merchant accounts over 4 years. He is always responsive and I've grown to rely on him as a critical part of my business. My loyalty is with Durango. Give Brad a call, you won't regret... Read More »
Review Posted 1/6/2015
Go to Nathan at Durango first!
As a high risk start-up company, we spent more than a few weeks and headaches trying to find merchant processing solutions. And the end of the process, we came to Nathan for help. We should have called Durango first! He guided us through the proce... Read More »
Review Posted 10/3/2014
Nathan and Durango are amazing.
I went through this process with at least 5 different companies before I went on Merchant Maverick and found Durango where they received a good grade. After nearly giving up I applied online to Durango and almost immediately Nathan e-mailed me (an... Read More »
Review Posted 9/10/2014
Nathan Has Been Awesome!
Nathan has patiently and professionally guided and supported us as we've gone through the sign up process and set up our payment processing. He's responsive and incredibly helpful. I feel like he's a partner that I can count on, who's on our side,... Read More »
Complaint Posted 8/14/2014
Won't touch a Collection Agency
Just got off the phone with a second rep from these guys. The first rep seemed to want to spend more time telling me why we didn't want to do business with them, was very unfriendly and was working hard not to earn our business. The second rep was... Read More »
Review Posted 11/25/2013
What A Great Service!!
Thank you Durango and Nathan, Applied Thursday night got a call from Nathan Friday morning; asked me a couple of questions and sent me application via email within 45 min; printed all the documents, signed the materials, obtained my corp documents... Read More »
Review Posted 6/28/2013
Great Service. Solid Rates.
I have an e-commerce business selling "high risk products". After speaking with countless other credit card processing companies offering to set me up with a merchant account and gateway at ridiculously high rates, I found Nathan at Durango. Natha... Read More »
Review Posted 6/10/2013
What A Great Company!
We were losing too many sales by not accepting credit cards so I contacted Nathan at Durango to see if he could get us setup for credit card processing asap. Nathan couldn't have possibly been more helpful making the application process go smoothl... Read More »
Review Posted 4/4/2013
Durango - Great Company
After wrongly being terminated by a previous processor for swearing at their customer service rep. I contacted Brad. He was great to work with. After explaining the situation he made no promises other than to investigate and see if he could help.... Read More »
Review Posted 2/22/2013
Superb Setup & Service
We had a difficult account to place (we sell a highly regulated product online), and these guys got it done with great communications all along. Read More »
Review Posted 1/23/2013
Excellent Service
I used Durango Merchant Services to set up the merchant account for my e-commerce site at: http://WardianCaseTerrarium.com. The application process was friendly and painless! I got good, friendly service from the Durango rep I dealt with. After a... Read More »
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Additional Business Information
Hours   Monday - Friday, 8:30 AM - 5:00 PM (Mountain Time) Phone   (970) 259-8660 Address   2855 Main Ave Ste B-105
Durango, CO 81301
Website   http://www.durango-direct.com Email   shanek@durango-direct.com
Contact   Shane Kairalla Other  
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