3.5 star rating Rating - based on 54 reviews & complaints
The leading provider of online credit scores, offers tools and resources to help consumers understand how credit scores work so they can plan for big financial decisions.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 7/11/2012
Scam (Will charge 31.95 to credit card)
DO NOT FALL FOR THIS SCAM. They offer a free 7 day trial and tell you that you will ONLY be charged if you choose to continue membership after 7 days. It is a lie. They will charge your card $30 immediately. READ every tab carefully before clickin... Read More »
Complaint Posted 7/6/2012
Nothing is free on this site
It costs $1.00 to subscribe to the "free" 7 day trial, and $31.95 for the "free" credit report. When questioned, they stonewall on issuing a refund, when asked to speak to a supervisor, they put you on hold then offer $17 back. Read More »
Review Posted 6/14/2012
Thank you so much for your help. As I said before we are senior citizens living on a fixed income and this refund will be greatly appreciated. It doesn't sound like much but to us it is a great deal. Again, thank you so much. Read More »
Review Posted 5/30/2012
Issue resolved
My complaint was resolved and my money refunded by I would like to ask the company to be more specific as to their 7 day trial period. I signed up on the 15th, cancelled on the 22nd as I thought that was the 7th day. I was tol... Read More »
Review Posted 5/11/2012
Quick and positive response
The complaint was handle promptly and the company was fair. Read More »
Complaint Posted 4/23/2012
Will Ruin You, Will NOT Help You
This company seemed like a good idea at the time. However, it is NOT! If you want to keep your bank accounts and your identity I suggest using another company and to call and talk to someone from the company you look at using and do loads of homew... Read More »
Complaint Posted 4/19/2012
Misleading product but resolved
Signing up for the free 7 day trial was fine but I clicked on the "3 report link" which then charged me $31. The website is misleading in that the buttons for both reports are right next to each other and no charge is stated on the button itself,... Read More »
Review Posted 4/6/2012
the only positive
They returned my money....the end. Read More »
Complaint Posted 4/6/2012
I wouldn't recommend working with
I gave my credit card number to in order to get my credit score. I knew that I would have to cancel my membership within seven days in order to avoid getting charged. This was all clearly indicated up front. What I didn't know... Read More »
Complaint Posted 3/22/2012
I give 5 stars for the quick resolution TrustLink gave me to my problem but I'd give 0 stars to for openly deceiving its customers in the first place. They scam you out of your money and then try to stop you from getting out of... Read More »
Review Posted 3/22/2012
Thanks for resolving my problem
I recently had an issue with and complained about it. I found that they resolved the problem for me in an expedient manner and I appreciate the customer service that was extended to me. Thank you, FreeCreditScore, for hearing... Read More »
Review Posted 3/19/2012
Happy Camper Again
So glad businesses are still interested in doing the right thing! Read More »
Review Posted 2/28/2012
Billing and customer service concern
Once I explained my issue, the BBB got involved very quickly. The company, came to a better understanding of the issue. With this understanding, we were able to reach a conclusion in very little time. I commend their fast response to the BBB, and... Read More »
Review Posted 2/27/2012
Refund helpful
After contacting the BBB I got full refund for a charge I did not know I had purchased. Thanks to everyone who helped! Read More »
Review Posted 2/26/2012
Problems Resolved Quickly
With the help of Trustlink, I was able to receive a quick refund for unauthorized charges on my card. The refund was lightning fast and the issue has been resolved.
I'm not going to give this company a glowing review because it gave me my money... Read More »
Review Posted 2/22/2012
I got fair treatment refunded me a fee I did not realize I was getting myself into, and I appreciate that. I can't go back and look at the screen as it lay, but I was being careful yet still slipped into requesting a $29.95 fee for 3 credit scores,... Read More »
Review Posted 2/15/2012
I asked several times and they wouldn't refund my money over the phone. They only started cooperating once the BBB was informed. Thank you Trustlink for making them do what is right. Read More »
Review Posted 2/10/2012
dont use free credits!
After somehow tricking me into excepting a $29 charge they refused to refund my money; then tried to upsell me. After reporting to the bbb, I got a refund. They called it a "curteousy" they have. Nearly 3000 complaints! Read More »
Review Posted 2/1/2012
You did it!
Thanks for getting me a refund. I appreciate your understanding. Read More »
Review Posted 1/30/2012
Complaint Resolved
The company worked with Trustlink to resolve my complaint to my satisfaction in a very timely and helpful manner. Read More »
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Additional Business Information
Hours   Monday-Friday from 6 a.m. to 6 p.m., Saturday-Sunday 8 a.m. to 5 p.m. Pacific Time. Phone   (877) 300-2506 Address   P.O. Box 19729
Irvine, CA 92623
Website Email
Contact   Greg Young Other  
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