MagicJack LP

2.0 star rating Rating - based on 70 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 1/11/2013
Don't Buy!!!!
My Magic Jack subscription expired on 12/23/2012. When I try to renew the number, the company tells me my account is under review and to wait for an email from them. It is now 1/13/13. I have tried live chat and also speaking with their billing de... Read More »
Complaint Posted 11/18/2012
Magic Jack Is One Of The Worst Product and Service Experiences I've Ever Had!
**Buyer Beware** - Fed up with higher and higher pricing with cable/internet/phone bundle, I decided to try to save some money and use the Magic Jack service I’ve heard so much about over the last couple of years. I read some reviews and they didn... Read More »
Review Posted 9/18/2012
Definitely will renew
This MagicJack is a terrific product. I own the MJ and MJPlus and am more than satisfied. I have taken it to Germany, Austria, Prague (one trip) and Panama, and people didnt even know I was out of town. The only slight problem I have is when I use... Read More »
Complaint Posted 7/24/2012
Many have had similar problems, PLEASE REPORT Magic Jack to the FCC, BBB, & the FTC!
I would highly recommend NOT paying for this device as it does not work! When I received the Magic Jack only a few months ago, it started out working on and off, it would drop calls and minutes would go by where I couldn't hear the person I was sp... Read More »
Complaint Posted 6/26/2012
MagicJack Plus purchase
6-26-12 I have used the original MagicJack w/my computer for 5 yrs. and was very satisfied w/service. My calls were mostly clear & unlimited to US & Canada. Last yr the MJ PLUS had a mthly subscription cost. NOW, there's only a yearly fee. I got a... Read More »
Complaint Posted 5/15/2012
Poor customer service
If you buy magic jack the 30 day free period starts the day you place the order and not the day you activate it. So make sure your happy with it real quick when you get it. I just got taken for $370.50 for thinking I could cancel it from the day I... Read More »
Complaint Posted 4/13/2012
Magic Jack Customer Service NOT!
I think the chat verbatim below says it all. While I could not load the entire Chat, at the end the chat rep tells me it is all my fault. And this was over only ten dollars! Unbelievable! I was left with the impression that money is all they care... Read More »
Complaint Posted 1/26/2012
Magic Jack Fraud (Big Scam!!!)
I bought a couple of magic jacks a couple of years ago. Decided to use one for a call center, I got a number (347-757-5841), but one day, as I was doing telemarketing with it; my magic jack did the magic and blocked all incoming and outgoing calls... Read More »
Complaint Posted 9/8/2011
Review 9/8/2011
I had a magic jack and when I bought the service for 5 years, the service started to crack up more and more. Now I was offered to upgrade to magictalk so I did not have to use the toggle. When I did it, I lost my phone number. I contacted them and... Read More »
Complaint Posted 12/8/2010
Review 12/8/2010
This is not worth the money. I have had one problem after another and I have had it for approximately 3 months. I can’t always hear people, people’s voices break up when they are talking, it doesn’t always ring like it supposed to, the voicemail d... Read More »
Complaint Posted 6/9/2010
Review 6/9/2010
While I have been with MagicJack coming up on a year, it took me almost that long to get a PolyCom device to work with this product. FINALLY after we got it working, I was willing today to extend my contract 5 years. When logging into my site it h... Read More »
Complaint Posted 5/16/2010
Review 5/16/2010
Enrolled for 5-year plan. Magic Jack now regularly drops calls, has poor line quality, now USB device is not recognized by Windows 7. Spent hours on chat window with worthless, disrespectful techs. Asked for money back on unused portion of service... Read More »
Review Posted 4/21/2010
Review 4/21/2010
I have been using this for over a year and have had absolutely no problems with this device. The one time I had to contact the online chat was when I had questions about changing my number to a Canadian number. Again, no issues whatsoever. We now... Read More »
Review Posted 4/18/2010
Review 4/18/2010
I wished I would have checked into this further, as I as a consumer also feel that it is a big rip off. They say pick your own number, but they don't tell you the charge for that. Also the area code for our city is NOT AVAILABLE in the area, meani... Read More »
Complaint Posted 3/23/2010
Review 3/23/2010
MagicJack PO Box 6846 West Palm Beach FL 33405 Company rating: F (zero stars) Customer service: F Integrity: F This is a scam. They take the money and run. Customer service via website is disabled. Customer service via telephone non existent --... Read More »
Complaint Posted 2/8/2010
Review 2/8/2010
I wish I would have checked here before getting myself mixed up in this scam. I went for the free trial, which turned out to cost $50.85. Then, my bank account was charged $93.80. I contacted them within 20 minutes of ordering and they acted like... Read More »
Complaint Posted 2/3/2010
Review 2/3/2010
Misleading advertising about the simplicity of device. It simply does not work as advertised. Customer service is horrible and is all done through "chats" where the customer service rep directs you to "fix" your computer by changing port settings... Read More »
Review Posted 2/2/2010
Review 2/2/2010
The Magic Jack company should not be allowed to do business. Their telephone system does not deliver the service promised. The following is what I have been through with this company:

(1)Purchased Magic Jack: This is a phone service that works... Read More »
Complaint Posted 2/1/2010
Review 2/1/2010
I purchased a magicjack card, trying to be "high-tech" and save a little money. Well, it was a waste of over a hundred dollars. It just does not work! The company charged me before my trial period of thirty days was up. In fact, they charged my cr... Read More »
Complaint Posted 1/27/2010
Review 1/27/2010
Magic Jack cost me $320.00!!!!!!!!!! Purchased through TV Ad. Thanks to their double billing my account went from $200.00 in the black to $120.00 in the red! If I had done my due diligence, and at least checked the Rip off, which is ap... Read More »
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Additional Business Information
Hours   Phone   (561) 594-2140 Address   5700 Georgia Avenue
West Palm Beach, FL 33405
Website   Email
Contact   Peter Russo Other  
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