Merch Connection, Inc

2.1 star rating Rating - based on 21 reviews & complaints
Merch Connection is your solution for screen printing and apparel. We offer printing services ranging from small personal orders to corporate events and artists merchandising.  
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Merch Connection, Inc Categories
Commercial Screen Printing
Printing Companies
Specialty Retail

          22708 visitors
Customer Reviews, Ratings & Complaints
Complaint Posted 8/15/2016
Terrible business practice
Ordered a multi-piece item off their website in July. Three weeks later, I still had not received the item, nor a shipment notification. I emailed them to ask what was going on and they said due to the custom nature of my order, it's taking extra... Read More »
 
 
 
Complaint Posted 8/6/2015
Don't order if you want your items in a timely manner
I made my order on July 15, and immediately received an email saying that my order would take 2-3 days to process, and then I would receive a tracking number and my order should arrive in 3-5 days. After 10 days, I still hadn't received a tracking... Read More »
 
 
 
Review Posted 2/22/2015
Satisfied Customer
I ordered 4 Between the Buried and Me shirts and one hat from these guys. Came pretty quickly, considering I live in Canada, so I was happy with that. Unfortunately when I opened the package there appeared to be a shirt missing. I immediately emai... Read More »
 
 
 
Complaint Posted 2/11/2015
At least I eventually got what I ordered
My first and only order with merchconnection was for two t-shirts. Their email receipt states that they need 1-3 business days to process all orders so I was patient. SIX business days later I still had not received an email that the order had s... Read More »
 
 
 
Complaint Posted 1/15/2015
Lost Customer
I have attempted to order from this company twice over the course of my life. The first was in 2003. I ordered a size small Throwdown T-Shirt from the site. I received a confirmation email after placing my order, and my card was charged. I did no... Read More »
 
 
 
Complaint Posted 7/10/2014
HORRIBLE
If I could give it a zero; I would. I ordered a shirt in May and it's been 2 months without any notice, no updates nothing. So I contacted them and they give me the same copy paste reply, "check with your local post office or UPS", even... Read More »
 
 
 
Complaint Posted 4/9/2014
Absolutely Horrible
I ordered a shirt on April 1st, 2014. I had gotten an email for my receipt and on April 3rd, I received a tracking number for my package. I tried to track my package but it would never update. It turns out, they gave me a link to track it through... Read More »
 
 
 
Complaint Posted 3/30/2013
terrible
I ordered a shirt over a month ago and haven't gotten it. I never even got a tracking number. I set up a dispute on paypal with them- they are terrible at responding- they haven't replied to the dispute in over a week. Read More »
 
 
 
Review Posted 6/19/2012
Great, reliable website!
Hi, I recently bought a zip-up hoodie and a t-shirt from merchconnectioninc.com and they were incredibly reliable and speedy too! I thought it would only be right to post a review because there are only negative comments up here and I had great se... Read More »
 
 
 
Complaint Posted 10/27/2011
Review 10/27/2011
Merch connection Inc is hands down the worst online store I have ever dealt with. Placed an order in august, took them 3 weeks to tell me that one of the shirts I had ordered was out of stock. They gave me the option of a refund or store credit wh... Read More »
 
 
 
Complaint Posted 10/3/2011
Review 10/3/2011
I made an account just so I could rate this site. I ordered a hoodie two weeks ago, and it has yet to even be shipped! This is ridiculous! Read More »
 
 
 
Complaint Posted 7/14/2011
Review 7/14/2011
Poor service from this company, I don't think I would order again. They hold orders, they do not reply to emails. Initially we were told they were waiting for "parts" of the order (seems to be a theme), but now they are no longer returning emails... Read More »
 
 
 
Review Posted 2/10/2011
Review 2/10/2011
Best website to order t-shirts. I ordered some items and made a mistake in the order, so I sent them an email. They replied promptly and made the change for me easily. I then received my order in about 1 week. Great company, will buy from again! Read More »
 
 
 
Complaint Posted 1/30/2011
Review 1/30/2011
THIS SITE IS HORRIBLE! I ordered a hoodie on December 15, 2010, as a Christmas gift for my boyfriend. They ask for 1 to 4 weeks for shipping time AND overcharge for shipping ($9 Priority Envelope? HELL NO!). I paid through Paypal and the money was... Read More »
 
 
 
Complaint Posted 1/3/2011
Review 1/3/2011
This company may have a good selection but that's not so great if you can't receive your order. Ordered 7 T-shirts on Dec 17 with promise I would get them within 10 days. It's been 18 days so far and no shirts. You can't call them because they won... Read More »
 
 
 
Complaint Posted 12/20/2010
Review 12/20/2010
I am so frustrated with this company! I ordered on 11/13/2010 and 2 weeks later i emailed them askin what the status was on my order. They wrote back and said one item was out of stock and so they have to wait to order the rest till its back in st... Read More »
 
 
 
Review Posted 12/8/2010
Review 12/8/2010
Amazing selection of clothing and exclusive merch that you don't find on other sites and stores. Good customer services, with automatic respond to questions and comments. I'm new to using merchconnectioninc but I'm looking forward to using this am... Read More »
 
 
 
Complaint Posted 11/18/2010
Review 11/18/2010
i ordered 3 shirts from co. on nov. 8 2010 they immediatly charged my paypal a week and a half went by . no info on shipping . i called and left emails no answer . finally on nov. 16th i was able to talk to someone that said there was a problem .... Read More »
 
 
 
Complaint Posted 10/28/2010
Review 10/28/2010
I preordered a cd from this company on October 4 2010. The album release date was 0ctober 23, 2010. It is now the 26th of October, and I have yet to receive anything. This was the last time I place an order through this company, as no preorder ha... Read More »
 
 
 
Review Posted 6/29/2010
Review 6/29/2010
The quality of their product is great! Only problem is DO NOT CHOOSE OVERNIGHT SHIPPING! I had placed an order for a graduation gift on 6/15 knowing that I was leaving for DC on June 17th, I paid for overnight shipping ($39). The gift never arrive... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (714) 403-3401 Address   580 Nevada St STE D
Redlands, CA 92373
Website   http://www.merchconnection.com Email   ryan@merchconnection.com
Contact   Ryan Nelson Other  
 
 
 
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