OneWest Bank, FSB

1.5 star rating Rating - based on 43 reviews & complaints
We offer retail banking and lending institution services.  
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OneWest Bank, FSB Categories
Banks, Credit Unions, Savings & Loans
Mortgage Services
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Customer Reviews, Ratings & Complaints

Complaint Posted 11/16/2012
Rude, Incompetent and a VERY painful process!!!
My husband and I had quite a few IRA accounts which were established when this was IndyMac Bank. Since the FDIC took them over and they became OneWest, we have had to slowly move all these accounts due to excessive fees. Like another reviewer desc... Read More »
 
 
 
Complaint Posted 3/2/2012
Incompetent and Unprofessional
I recently closed my account after one to many issues with One West Bank. Last year, one of the tellers was discussing my account with a family member. Then, about two years ago they accidentally transferred money out of another family members ac... Read More »
 
 
 
Complaint Posted 11/3/2011
Review 11/3/2011
This bank is such a pain in my behind! They were so rude to us and I cant wait for them to go out of business! Such rude behavior. Read More »
 
 
 
Complaint Posted 9/15/2011
Review 9/15/2011
Worst bank I have ever had the displeasure of dealing with they are con artist pretending to be bankers for the people. they are out to own the world. They are stealing peoples homes all over the country. They should never have a A+ rating this is... Read More »
 
 
 
Complaint Posted 8/17/2011
Review 8/17/2011
One West Bank. Actions are irrational. Irresponsible and bizarre. They have no heart or desire to work things out with people Be warned - their advertising line "One Person at a Time" actually means they have great "fun" removing "One Loan at a T... Read More »
 
 
 
Complaint Posted 7/22/2011
Review 7/22/2011
I now know why IndyMac/OneWest Bank have a A+ rating! The BBB closes your complaint up even BEFORE you are satisfied!
You NEED to file a complaint with your states Attorney General!
In my opinion......the BBB is NOT for the consumer.....they rea... Read More »
 
 
 
Complaint Posted 7/14/2011
Review 7/14/2011
Ive never felt disrespected by a customer service rep before until I called One West Bank Loan Modification Department! 2 people I talked were so rude! The 2nd call I made, he said he is the manager. I said good so he could probably helped me more... Read More »
 
 
 
Complaint Posted 3/28/2011
Review 3/28/2011
One West Bank is foreclosing everywhere. How they have an A+ rating I will never know. They have been playing with my loan for 2 years now. They lost my paper work. Lie everytime I call and say the system upgrade is the problem. The problem is The... Read More »
 
 
 
Complaint Posted 2/6/2011
Review 2/6/2011
This company has screwed over my mom in a major way. She tried to file for a loan modification and was given every excuse such as they never received her paper work, missing information etc. This process has been going on for almost 1 year. She is... Read More »
 
 
 
Complaint Posted 1/28/2011
Review 1/28/2011
In April of 2010 my wife and I took out a 5-year IRA CDs. It was not disclosed to us, verbally or in writing, that there would be a "maintenance fee." And if that was not bad enough, they doubled it before the end of the year to $30. With today's... Read More »
 
 
 
Complaint Posted 1/5/2011
Review 1/5/2011
WE ARE ASSEMBLING A CLASS ACTION SUIT AGAINST THE INDYMAC BANK.
ARE YOU AN INDYMAC BANK CUSTOMER WHO HAS BEEN TREATED UNFAIRLY?
WE ARE TAKING THEM TO COURT FOR DECEPTIVE TRADE PRATICES AND DECEPTIVE BUSINESS PRATICES. THE LAWSUIT IS ALSO FOR PEO... Read More »
 
 
 
Complaint Posted 12/20/2010
Review 12/20/2010
SEND THIS SCAM ARTIST BANK TO COURT!!! SIGN UP AND JOIN A CLASS ACTION LAW SUITE AT http://onewestbankfail.com/join-class-action/. DO IT NOW AND HELP STOP THIS PREDATOR. WE'VE BEEN WAITING FOR OVER A YEAR!!!! Read More »
 
 
 
Complaint Posted 12/19/2010
Review 12/19/2010
This bank is a scam at the highest level. Checkout http://www.youtube.com/watch?v=UlEZDDwKv7o for the real story of One West (prior IndyMac) including major stock holder George Soros!! They told us for months we were good and then foreclosed and a... Read More »
 
 
 
Complaint Posted 12/17/2010
Review 12/17/2010
Minor complaint, but indicative of why we want to move our account: After standing in line for 25 minutes, and turning over my I.D., my phone number, my account number, I was told I couldn't cash a check for change and that I had to go to the ATM,... Read More »
 
 
 
Complaint Posted 12/8/2010
Review 12/8/2010
I agree INDYMAC/ONE WEST BANK is a complete scam. They pretend to want to help you , really want to foreclose on your home. We have been trying to get a loan modification since Feb 2010, they have told us to fax papers, sent registered mail. We ha... Read More »
 
 
 
Review Posted 12/2/2010
Review 12/2/2010
I have for over 2 weeks to connect with a real person to help solve my friends foreclosure sale. I have emailed documents showing I was able to pay off in 45 days or catch up in 2 weeks. Not one return email or call. The lawyer's office also email... Read More »
 
 
 
Complaint Posted 11/4/2010
Review 11/4/2010
This is the letter I sent to INDYMAC today:

Dear Ms. Huebner,

Please forward this to your President and Vice President.

I am complaining because IndyMac Bank gave me their attorney's telephone number on Thursday as their attorney's fees... Read More »
 
 
 
Complaint Posted 8/26/2010
Review 8/26/2010
I'm another victim of One West Bank. They are HORRIBLE!!! I've been trying to modify with them since Dec 2008. My husband is in sales and his income dropped dramatically since the economy went down. We sent them a letter that we were having troubl... Read More »
 
 
 
Complaint Posted 6/29/2010
Review 6/29/2010
I have been trying to get my loan modified since prior to December 2009. I was told that my property taxes and insurance had to be escrowed into my payment. I was then told that had to be paid in full. I did that. Then I applied to have my taxes e... Read More »
 
 
 
Complaint Posted 6/25/2010
Review 6/25/2010
Indymac/One West Bank is unwilling to do loan mod or short sale. Their short sale negotiators and loan officers are unresponsive. You cannot call them and they rarely answer emails. After a year of dealing with them so patiently, they have just de... Read More »
 
 
 
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Additional Business Information
Hours   Monday to Friday 9:00AM to 6:00PM Phone   (800) 669-2300 Address   888 East Walnut Street
Pasadena, CA 91101
Website   http://www.owb.com Email   cce@owb.com
Contact   Brenda Diaz Other  
 
 
 
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