CARRINGTON IS THE WORST MORTGAGE COMPANY BAD CUSTOMER SERVICE LIARS MAKE UP STORIES!!!
My Parents recently filled an insurance claim for storm damage to our house everything was approved they received a check and everything was going right we were finally going to get our new roof. Only thing was that the insurance check was under both my
fathers name and Carrington Mortgage company, he called carrington to get the check endorsed. They came up with this whole story telling him that they were not going to do it because he has not made any payments on the house (which by the way is BS come on
they would had already kicked us out of the house Really) because our bank Chase btw Great bank is in charge of sending the monthly payment. My Father mentioned this to them then they told him well we still cannot endorse the check because you owe interest
and are behind all this crazy stories again all BS Finally the truth came out and they said we want you to send us the check signed we will cash it and pay our roofing company basically all they wanted was the check cash it pay minimum for our roof and keep
the rest of the insurance money. So i called the insurace and told them the story that carrington told us they said DO NOT send the check because is a scam. I think we will soon be refinacing the house because I really dont want to deal with this company anymore
im Going with Chase or any other will be better than Carrington.
Posted on 5/1/2013
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Carrington Mortgage Services, LLC
Having my Loan bought by Carrington Mortgage was the best thing that could have happened to me. After over two years of trying with Citi to get an approval on a HAMP Modification and sending the paperwork again and again nothing was ever approved. Once loan was transferred to in June of 2012 it took less than three months to get an approval from Carrington. I give most of the credit to Mike Caballero who made it all possible. Since day one he answered every phone call, email and all questions and concerns I had. Best Experience.
Posted on 1/25/2013
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Carrington Is Horrible
This company is HORRIBLE...they purchased our loan from First Franklin and at first we thought they were really for us..well they suggested that our interest rate was to high so they wanted to lower it that was great so we thought but they did not tell us everything that was going to go along with the modification...they took our interest rate down but they took us from 30 years to 50 years and they added our insurance and taxes in this we found out the day of closing...the payment stayed about the same just owed more on it now..then they did not pay our insurance and it was almost canceled when I contacted their insurance department the man that was handling it was no longer there so they had to investigate it before they payed it well they made it just a few days before they canceled us..then we were paying our payments we western unioned them so we were in phone contact with them regularly but they did not tell us that our insurance raised so it caused out payments to go up as we were just paying the required amount and the escrow was not being paid we found this out when we received a letter of intent to foreclose when I contacted our customer service guy "Mario" he said everything was fine NO IT WAS NOT we were behind on our escrow and they were going to foreclose I asked why we were not informed we were told a miscommunication sorry I asked what could we do they suggested I contact their escrow department I had to leave a message I did and I still have not received a call from anyone regarding it..I asked if we could have it modified we were told they only offer one modification and we got it at the time of the interest lowering...and they were not part of the OBAMA housing program..so we had to pay the full amount to keep our home we did not have that kind of cash they told me to worry about their payments not our others I said if I don't pay my car payment I will loose it they said oh well that was not their problem...I told them then I could not get to work and I would loose my job then he said well we may qualify for a modification though another program because at that time we made to much money so he said if I was unemployeed we would have a better chance of getting modified..they were so RUDE and unhelpful...needless to say they foreclosed on our home for about $4000.00 in escrow and late fees...they were no help and they did not help us at all...they stole our home
Posted on 11/15/2012
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Thank you
Carrington Mortgage Services suprisingly was able to closed my loan and got me my first investment property! I lost hope when i was denied by my first lender due to high debt ratio supposedly. Then my sister referred to Brian Tran who closed her refinance recently. I was truly impressed by how Brian quickly got in touch with me to find out more about my situation and see if he can help. My realtor luckily was able to get an extension to close escrow and brian was able to use future rent income to help me qualify for the loan where as the first lender couldnt. Throughout the process, Brian was very responsive and answered any questions that i had regardless of how late I called him. The loan was closed in 31days and brian got me a low interest rate as well as some lender credit to help cover closing cost.
Posted on 7/25/2012
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Greedy company
Due to USPS bad service the check payment was sent on June 6, 2012 but reached their office on June 19. Despite my calls and explanations they still slapped me with late fee of $79.95. From one stupid supervisor to next as stupid as the first , keeps deny my request . The dollar sign is too big for them to understand what customer service is about .
I wish to bring my business to another company ASAP.
Bunch of greedy and business people. Stay away from them if you can.
Posted on 7/23/2012
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Don't do business with them
Horrible mortgage company. They bought my mortgage from another company and I have had nothing but issues with them. I get treated horribly everytime I speak to a customer service rep. I have had charges added to my account and nobody can explain why. When asked to explain things that have been done to my account without my permission all I get told is "you need to write a letter". I am contemplating doing a short sale on my house just to get out of dealing with them anymore. PLEASE TAKE MY ADVICE...DO NOT DO BUSINESS WITH THEM.
Posted on 3/29/2012
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Carrington Mortgage owns Atlantic and Pacific Realty and they both are TERRIBLE!!!!
If you can steer clear of these incompetent boobs that have no clue about how to be proficient in Real Estate and Mortgages, HEED THIS WARNING.
They will only return your emails and phone calls WHEN THEY WANT TO
They will keep you waiting until the last minute and make you hold close up and charge you $100 a day.
They will offer closing costs at a good percentage rate and then addendum it to a lesser percent.
They will not stay on top of repairs to your property and string you along endlessly, and when you call to get the scoop, they will not return your call or have NO CLUE.
They own everything lock stock and barrel and make money at every turn
They will let a hundred dollar repair keep you waiting weeks
AND ON AND ON
USE ANYONE ELSE BUT THEM. IF YOU DON'T, YOU CANT SAY NOBODY TOLD YOU
Posted on 3/22/2012
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Great rate with low quality of service
Every one know what is signature mean, but the company's employee did not know. They do provide very good rate, but their employee's quality is too low. This company needs to have a seminar to train their employee “what is signature?” Because their employee told my agent “it is not the right way to sign my name”. So funny, I did not change the way I used to sign for more than 25 years, and their employee told me it’s wrong.
Posted on 1/30/2012
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Horrible experience
Our experience with Carrington was the most horrific experience we've ever had in buying a house. I must say this was one of the worst loan processing fiasco's I have been involved with having purchased 5 homes previously. It was an insult to us as the highly qualified buyers, as well as an inconvenience and emotional roller coaster to both us (the buyers) and the seller. Our escrow closed almost 4 weeks late! No excuses!
The source of the problem was incompetence on the part of the mortgage company.
They still have the audacity to send us referral offers. This after I gave them a scathing review on the questionnaire they sent us to be filled out.
Stay away! Do not use Carrington for any of your real estate needs.
I, too wanted to give them a minus 5 stars but had to settle for one.
Posted on 1/4/2012
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CMS is a subsidiary of Carrington Financial, a holding company based out of Connecticut. We are in the process of purchasing a home through CMS and it has been more than six months. Our loan processor keeps requesting the same documents over and over again. When all the docs were sent, they claim that the copies are illegible or they need further explanation. We hand delivered clear copies, that they end up requesting again weeks later. Our loan processor was then replaced half way through, and now the new and improved processor is asking for the exact same docs. We are about to sign the fourth escrow extension form and are no closer to closing than the day we started this horrible experience. The Better Business bureau can only document and notify CMS of complaints, but can not take any action against any company. At this point, we would rather live in a van under a bridge than have to continue this process with CMS. Do not use this company for anything.
Posted on 11/14/2011
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Carrington did a loan modification without my signature. I am the borrower my ex wife is the co borrower. Also the notary who they said notorized the documents did not.
Posted on 11/9/2011
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I worked with Nita Panda at Carrington Mortgage on refinancing my adjustable loan. Nita went above and beyond what anyone has ever done for me and the end result was I was able to lower my mortgage payment from 1,755 to 1,403 including taxes and insurance. Considering before the FED dropped the rate to nearly zero my mortgage adjusted upward towards 2,100. Nita afforded me the opportunity to have stability for me and and my family and I can't thank her enough. If she contacts you to help you, please listen to her, she is going to help you tremendously. Nita, thank you for everything including exchanging over 50 emails with me over the course of the process.
Posted on 10/27/2011
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I had the very best experience with my specialist Nita Prada, who not only walked me through the entire process, but ensured that during my refinance that I was given the best rate. I wish that there were more people like her in the world.
Posted on 10/20/2011
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I just closed escrow on my dream home with Jose Soto at my loan officer. He was such a pleasure to work with. I am a Realtor with Remax and have worked many transactions with different lenders and mortgage companies. When it came to purchasing my own home, Carrington Mortgage and Jose were my # 1 choice to work with. My escrow moved along smoothly and our loan was funded on time. Jose was a professional and knowledgeable. You could tell he loves what he does because you can hear his smile through the phone. I have been and will continue to refer him to all my clients. I trust him to take excellent care of them.
Posted on 10/18/2011
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I had an ARM mortgage with Carrington Mortgage (CMS) and inquired about refinancing at a fixed rate. With the number of Government programs available CMS suggested I try a refinance. We were making our payments but it was becoming more difficult as the months passed, foreclosure was seeming more and more likely.
I contacted Nita Panda with (CMS) and she started the refinance process right away. After approximately 2 months we were set for closing. My home appraised at $205,000, $95,000 under what I owed. My payment went from approximately $2400 a month to $1470 monthly!
With all of the foreclosures, uncooperative Banks and Mortgage companies throughout the U.S., my wife and I were skeptical through the whole process, but with Nita Panda's hard work and dedication Carrington Mortgage allowed us to keep our house, lower our payment and imposed no penalties.
Carrington Mortgage is a great company, one of the few working to help homeowners keep their homes. Thank you so much!
Posted on 8/11/2011
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I just refinanced my mortgage from Carrington. It was the easiest thing I have ever done. Jason Farris was courteous, honest, patient and made everything easy from start to finish! I reccommend Carrington and Jason.
Posted on 7/1/2011
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I have to say my experience with Carrington Mortgage was absolutely refreshing considering the 4 months I spent prior, getting the run-around from company to company only to find that no one could help me. I was "upside-down" in my mortgage at that time and desperately needed to refinance out of the horrible loan I was in which included an astronomical adjustable rate, balloon and a co-owner who needed to be removed! When I made the call to Carrington the little dim light at the end of my tunnel became bright. My case was handled by Jason Farris, who I swear was sent to me from heaven. Very professional and direct... he gave it all to me straight so that I understood each part of the process and everything I was signing up for. He never missed a beat and always made himself available if I had questions. I often wondered if he had ever forgotten to recite that infamous advisory statement before each call though... "This call is monitored and recorded for quality, last 4 digits of your social and your zip code please..." He was too good, probably not LOL!
In the end I walked away happily refinanced and I could not be more grateful... Thanks Carrington! You guys ROCK!
Posted on 6/30/2011
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Carrington Mortgage Services helped reduce both our principal balance on our loan as well as our interest rate. I contacted them for a loan modification to reduce my interest rate and see what other help I could be afforded due to the drastic reduction in my homes value over the last 5 years. The process is not for the faint at heart as it takes an extended period of time to comply with all of the federal regulations. In the end I was very happy with the solution they offered us. I was able to reduce my interest almost 2 percentage points and I now feel my mortgage balance is much closer to the market value. Mr. Jason Farris was the most courteous and professional individual I've dealt with in a very long time. He was sympathetic to my families situation and provided us excellent customer service. I would highly recommend this company for both loan modification and refinance opportunities.
Posted on 6/30/2011
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OMG Carrington Mortgage ruined my life we got behind on our payments,my husband lost his job in construction no work available. We also have a child with a disability.We talked with Carrington immediaetly they told us they would put missed payments on the end of our loan we thought great they are totally helping us. My husband got employed, 2 weeks later i received notice our home was in forclosure. Called and they said no problem make 1 payment and sign this aggrement and we will be ok I sent my money in sent the paperwork in that day, next thing about 5 days later a realtor showed up and said he was hired to sell my home. I asked him why and said noway i just made an aggreement with CMS, he said well i will check it out. He came back and said no I am right your house goes to auction on Monday this was on a friday, substaquantly we had to move find a place to live in 30 days with a disabled child, we ended up finding a place only 4 days before we had to be out. If you are considering taking a loan from CMS... RUN RUN RUN do not trust your family to this lying manipulative company, they are evil/.Does not allow me to give it no stars thats why i gave it 1.
Posted on 6/29/2011
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I agree with Michael S. I am also former military using my VA loan. During the process of getting my information established in their system, they rated my military reserve pay as child support/alimony. Now that I am in underwriting with the VA, I have to prove that even though I am divorced I do not receive or pay out support. I have brought this to their attention several times before to ask them to change the information and you can all see where that has got me.
Also in getting my information to them such as bank statements, paystubs, and such I have it documented that I have had to send the information at least 5 fives in some cases. I was suppose to close a week ago, just now I am ordering the termite inspection, which should have been ordered and completed a while ago, still providing information like bank statements and paystubs, and still do not have a firm closing date.....one day this century I might actually have a house.
This service is definitely the worst that I have heard of. I have even asked several people that I know who have purchased homes and they all agree that they have heard horror stories, but this one is closer to the top.
Posted on 6/23/2011
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