3.2 star rating Rating - based on 58 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/23/2014
Ripoff Return Policy - Surprise Restocking Fee
ivgStores advertise "free shipping" and "no restocking fee" but if you want to return something, they tell you that they will deduct the "original shipping amount" which you had no way of anticipating. They come up wi... Read More »
Complaint Posted 12/14/2012
Refusal to send return label for damaged table received
It has now been 13 days...13 phone calls... and NO RESPONSE from the company. I received a glass table that arrived shattered. I have called each day for a return label to get the huge carton out of my living room. Every day I am promised by custo... Read More »
Complaint Posted 8/9/2011
Review 8/9/2011
On May 15, 2011, I placed an order for a dining room buffet with IVGstores via diningroomcollection.com, order number 2808980. Shortly after that, I received a notification that the item was supposed to ship by June 22, 2011 (at the latest). Then... Read More »
Review Posted 1/31/2011
Review 1/31/2011
I recently purchased a pedestal table with marble top from The Pedestal Table Store (a.k.a. Ivg stores). From start to finish the experience was flawless. Although I was not familiar with this particular website - I took a chance as it had the lar... Read More »
Review Posted 1/13/2011
Review 1/13/2011
I was looking for a specific bar stool at it was available at the lowest price (approx. $200) at ivgstores.com. After reading several negative reviews online, I was a bit wary about ordering from them. However, their getting a favorable BBB (Bette... Read More »
Review Posted 1/4/2011
Review 1/4/2011
Tables 21 has provided me with a quality two-leaf dining table and eight matching chairs. Without question they not only replaced the half of the table that arrived damaged at the end, they have replaced the entire table top and the connecting boa... Read More »
Review Posted 11/11/2010
Review 11/11/2010
I would like to recognize an outstanding service representative for Children's&Kind Furniture, Ms Sharmesha Davis. Over the past two days with more than one call each day, this young lady helped me find a student desk and chair for my 7 year old g... Read More »
Review Posted 10/12/2010
Review 10/12/2010
Hello I am in Denver, Colorado a long way from Florida. I recently purchased a gorgeous, large jewellery box. The biggest I have ever seen. It ended up holding ALL of my jewellery. I wear large, bold jewellery, it held it all. It is the Camille mo... Read More »
Review Posted 7/22/2010
Review 7/22/2010
I ordered a Northcape all-weather wicker sofa with cushions. The sofa's quality is outstanding and very comfortable. Everything was delivered to my door in pristine condition.(and this was delivered free of charge!) Ivg's customer service is excel... Read More »
Review Posted 7/21/2010
Review 7/21/2010
For the first time a purchased a lamp from this company and was surprised how easy the whole process was. From ordering to their customer service, which is outstanding, to the fast delivery,it was extremely satisfactory. I surely will order from t... Read More »
Review Posted 6/21/2010
Review 6/21/2010
I had a GREAT customer service experience with ivgstores! What impressed me about this experience and compelled to write about it for the first time (ever) was the outstanding service and support I received during the resolution process. I ordered... Read More »
Review Posted 6/10/2010
Review 6/10/2010
Website provided an accurate description of the product. Pricing was reasonable given the quality of the product. Online status remained at "Paid" for 5 days, so I called the 800 number and reached a customer service rep in reasonable time. The se... Read More »
Complaint Posted 6/10/2010
Review 6/10/2010
Wow, after my experience it is hard to believe that anyone has had a good repore with this company. I ordered a dining room table and hutch/server set on April 19th 2010. It took until May 3rd or 4th to be delivered to the moving company that woul... Read More »
Review Posted 6/9/2010
Review 6/9/2010
My purchasing experience with Ivgstores (SoftBallEquipmentUSA.com) was very satisfactory! The purchasing process online was very straight forward and easy to navigate. After my purchase, they kept me up to date on my order status via email and let... Read More »
Review Posted 6/9/2010
Review 6/9/2010
I have ordered twice from Ivgstores. Both times the media cabinets I ordered came quickly and in perfect condition. The cabinets are of very good quality and we are extremely happy with everything involved in our purchases. Read More »
Review Posted 6/2/2010
Review 6/2/2010
We are extremely happy with our leather bench we purchased from IVG! It matches our additional office furniture exactly. You would not be able to tell the benches apart but this one was a fraction of the cost!! I would highly recommend IVG to any... Read More »
Review Posted 6/2/2010
Review 6/2/2010
i purchased the worlds most beautiful metal headboard and footboard a few months back from ivg. they had the best price for it and believe me i searched everywhere on the internet for this bed! delivery was incredibly fast! in fact i was going to... Read More »
Review Posted 6/2/2010
Review 6/2/2010
I was very hesitant buying online, as I've never done it before, and was worried about giving my credit card details etc out. However, IVG low price gave me the push I needed, and I've never regretted it. My leather sofas came on time, the sales r... Read More »
Review Posted 6/2/2010
Review 6/2/2010
I ordered a coat rack as a Christmas present and it arrived in February, and it was the wrong item. I was told it was out-of-stock and that we would have to wait a few weeks to receive it. That was OK with us. It took almost 10 weeks to get the it... Read More »
Review Posted 6/2/2010
Review 6/2/2010
I have purchased several items from IVG and was completely satisfied. I found them to be very affordable and shipping was very fast. I had no problems at all with the items I purchased. In fact I liked them so much, I bought several other items. I... Read More »
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Additional Business Information
Hours   Phone   (954) 416-5000 Address   1851 NW 125th Ave., Suite 450
Pembroke Pines, FL 33028
Website   Email   complaints@ivgmail.com;Elizabeth.Johnson@ivgmail.com
Contact   Elizabeth Johnson Other  
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