Newegg, Inc.

3.2 star rating Rating - based on 121 reviews & complaints
Newegg Inc. is a leading e-retailer committed to becoming the most loved and trusted marketplace on the web by offering superior shopping experience, rapid delivery, and stellar customer service.  
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Newegg, Inc. Categories
Computer Equipment, Parts, and Supplies
General Merchandise Retail
Specialty Retail

          41276 visitors
Customer Reviews, Ratings & Complaints
Complaint Posted 8/17/2013
Jereme W.
. 1
. 0
Newegg RMA - avoid if possible
I've been a customer of Newegg for many years (5-6) and have built three (going on 4) computer systems from the ground up, bought several TV's, and other electronics from the company without any problem. Dead parts? Never crossed my mind, as Neweg... Read More »
 
 
Business's response - on 8/19/2013
Dear Jerme W., It is distressing to hear that we caused such difficulty for you as it certainly was not our intention. I want to look into this matter with the intent to make this right for you and request that you contact me directly at di... Read More »
 
Complaint Posted 5/16/2013
james newbury
. 1
. 0
wait till you try to do a refund with newegg
You may like the prices, reviews and selection but wait till you try to do a refund with newegg you will find out they are crooks. If you don't believe me look up the reviews on glassdoor.com for newegg. These reviews are written by the employees... Read More »
 
 
Business's response - on 5/16/2013
Hello Mr. Newbury, It is distressing to hear that we caused such difficulty for you and we would like to speak with you regarding the issue you reported. Can you please contact me directly at dianne.v.segue@newegg.com and I will assist you... Read More »
 
Review Posted 9/7/2012
Tamara S.
. 2
. 0
Fast shipping
I like this store. Shipping is fast and returns are easy. Good job guys Read More »
 
 
Business's response - on 9/7/2012
Hello Tamara, Thank you very much for the informative feedback. We are glad to hear you had a great experience using our services. We look forward to assisting you in the future. Have a wonderful day. Read More »
 
Complaint Posted 7/11/2012
Benjamin R.
. 1
. 0
Bad experience for no good reason. Worse follow up.
I saw a good deal on a good product. I tried to buy. However, I wanted to use PayPal. For reasons that no one can figure out, Newegg would not ship to my CONFIRMED PayPal address. They would ship only to an obsolete address. That address was no lo... Read More »
 
 
Business's response - on 7/12/2012
Good morning Benjamin R, Thank you for your feedback wherein you provide details of your recent experience with Newegg. We offer our apologies for the inconvenience you were subjected to and would like to speak with you to address the issues yo... Read More »
 
Review Posted 5/8/2012
EMS
. 15
. 0
Happy customers
My husband always orders from this company. Fast shipping. We've never experienced any problems with our orders. We really like it. I'm sure they'll continue to keep doing a great job in the future! Read More »
 
 
Business's response - on 5/9/2012
Dear EMS, We are more than pleased and truly appreciative of your taking the time to post your positive comments about Newegg and its services. Know that we will continue to improve our services to keep our customers as "very" satisfied custome... Read More »
 
Review Posted 5/7/2012
Daniel M.
. 3
. 0
thank you Newegg!
good customer support, I really appreciate it! thank you! Read More »
 
 
Business's response - on 5/8/2012
Hello Daniel M., Your feedback is AWESOME and we truly appreciate your taking the time to share your comments. Please contact Newegg representative Dianne Segue at 800-390-1119 or dianne.v.segue@newegg.com if we can be of further assistance... Read More »
 
Review Posted 4/25/2012
john p.
. 3
. 0
Cheap prices
CHEAP CHEAP CHEAP., they have eveything . Read More »
 
 
Business's response - on 4/25/2012
Hello John P. Your wonderful feedback on our pricing is appreciated. Newegg will continue to negotiate for the best pricing possible for our customers. Please contact me directly at 800-390-1119 should you have any further comments to share... Read More »
 
Complaint Posted 3/9/2012
Pudge F.
. 1
. 0
Avoid NewEgg
After doing business with NewEgg and spending well over $100,000 over five years I'm now warning people to avoid doing business with them. They do NOT have customer service. In this case, they made a mistake and after a week and a half cannot deal... Read More »
 
 
Business's response - on 4/12/2012
Hello Pudge F Know that Newegg would not intentionally do anything to cause your dissatisfaction and would like to speak with you directly. Please contact me, Dianne Segue, at 800-390-1119 ext. 25045 or email her at dianne.v.segue@newegg.com an... Read More »
 
Complaint Posted 3/5/2012
Larry M.
. 1
. 0
Miserable shipping and customer service
It just took 12 days for one piece of software to be received from this joke of a company. First of all it took 6 days to even get a tracking number. 6 days just to ship one CD? You have got to be kidding me!!I tried their live chat twice to try t... Read More »
 
 
Business's response - on 3/5/2012
Good morning Larry M. Our most sincere apologies for the inconvenience you experienced with the shipping/delivery time frame of your recent order. Know that we would never deliberately do anything to cause this situation and request that you pl... Read More »
 
Review Posted 2/23/2012
Jina W.
. 3
. 0
Good company to work with
I'm a new customer of Newegg, Inc. and I'd like to thank these guys. The delivery time is very fast, it usually takes just day or two to get my orders. And the prices are absolutely reasonable. Read More »
 
 
Business's response - on 2/23/2012
Hello Jina W., Newegg thanks you for taking the time to write your wonderful review. Customer feedback is welcomed and truly appreciated. Should you have any questions about Newegg or any of its services, please feel free to contact represe... Read More »
 
Complaint Posted 12/11/2011
Eric H.
. 1
. 0
Newegg needs to pay better attention to its customers
I have been a long time customer of Newegg. Needless to say I am very dissatisfied with the handling of my rebate with Corsair. When I contacted Newegg regarding this issue (Isabelle) had acted as if I should continue to wait. I had explained that... Read More »
 
 
Business's response - on 12/12/2011
Hello Erick H. Be advised that our records reflect that Newegg representative Freddy Angel has contacted you and will make sure this matter is properly resolved. Thank you and we hope you have a GREAT day! Read More »
 
Review Posted 11/17/2011
Jack A.
. 1
. 0
Review 11/17/2011
Love it! Perfect customer support... Upon a requested refund, they don't ask too many questions and bug you, they just replace the item... Sign up for the daily deals, some really good specials in there! Read More »
 
 
Business's response - on 11/17/2011
Hello Jack A. AWESOME! Thank you for sharing your thoughts about Newegg and know that we truly appreciate your taking the time to do so. If you have any questions or if we can assist you in any way, please contact Newegg representative Diann... Read More »
 
Review Posted 11/14/2011
mac p.
. 3
. 0
Review 11/14/2011
Pretty often I am able to find great deals that I don't see anywhere else online. Also, living in SoCal expedites shipping speed, especially for last minute gifts (happened a few times). Read More »
 
 
Business's response - on 11/14/2011
EGGCELLENT, mac p! Your review is wonderful and Newegg thanks you for posting it for us. If we can be of service in any way, contact Newegg representative Dianne Segue at 800-390-1119 ext 25045 or email her at dianne.v.segue@newegg.com and s... Read More »
 
Review Posted 10/27/2011
cordell s.
. 1
. 0
Review 10/27/2011
Would recommend newegg to anyone I've spent about 1700$ on parts and they all come on time and in good condition my last order however didn't contain 1 of the items I ordered but I've called customer service who was helpful and it should be resolv... Read More »
 
 
Business's response - on 10/27/2011
Dear Cordell S, Newegg thanks you for taking the time to post your wonderful review!! Your kind words are truly appreciated. If we can be of further assistance in any way, please contact Newegg representative Dianne Segue at 800-390-1119 ex... Read More »
 
Complaint Posted 10/19/2011
Keashawn M.
. 1
. 0
Review 10/19/2011
I was a pretty big Newegg fan for a long time until my last order with them. I placed an order a week ago so that I may receive it before moving out of state. I wanted to piece together a good computer for my mother so she would have something fa... Read More »
 
 
Business's response - on 10/20/2011
Good morning Keashawn M. The incident reported in your review is unacceptable. Newegg apologizes for not only for the inconvenience you experienced but in particular for the lack of customer service to which you were subjected. Please contac... Read More »
 
Complaint Posted 9/8/2011
Zachary C.
. 1
. 0
Review 9/8/2011
While it is true that NewEgg has good prices and selection of their products, they are misleading anyone who thinks that they will get their product in a timely manner, or even when promised. I placed one order on 09/05/11, supplied my credit card... Read More »
 
 
Business's response - on 9/8/2011
Good morning Zachary C., On behalf of Newegg please accept our apology for the inconvenience you are experiencing with the processing of your order. Our representative, Dianne Segue (dianne.v.segue@newegg.com), is currently looking into this ma... Read More »
 
Complaint Posted 8/22/2011
Robert D.
. 1
. 0
Review 8/22/2011
NewEgg used to have great customer service, but they have slid so far down the hill now that I will never order from them again or recommend them to anyone. Two weeks ago, I placed an order with them, rush handling, 3 day shipping. The SO# was 106... Read More »
 
 
Business's response - on 8/22/2011
Dear Robert D., Newegg apologizes for the inconvenience you experienced and the apparent lack of customer service to which you were subjected as detailed in your review. Newegg wants to speak with you directly with the intention to resolve... Read More »
 
Review Posted 8/3/2011
Dr. R. Taylor
. 1
. 1
Review 8/3/2011
I love newegg, they are very professional and courteous. Thank you all for making my experience a good and valuable one! Read More »
 
 
Business's response - on 8/3/2011
Hello Dr. R. Taylor, Newegg appreciates your taking the time to post your positive feedback. It gives us incentive to keep doing what's clearly working so well. Any further comments regarding are services are welcomed and can be sent to our re... Read More »
 
Review Posted 7/23/2011
Tyler R.
. 2
. 0
Review 7/23/2011
Love these guys! I live in Los Angeles, and the speed with which my Newegg orders ship always puts a smile on my face... I actually paid for standard shipping and received my parts overnight on a few occasions. Good prices, lots of product reviews... Read More »
 
 
Business's response - on 7/30/2011
Hello Tyler R, Thank you for taking the time to post your wonderful review and know that Newegg truly appreciates your patronage. We would like to speak with you directly regarding your experiences and request that you please contact Newegg rep... Read More »
 
Review Posted 7/20/2011
William S.
. 6
. 0
Review 7/20/2011
Item arrived as described, but DOA. The customer service is useful to get my RMA and refund for the order. Read More »
 
 
Business's response - on 7/21/2011
Dear William S., We’re sorry to hear that the item you ordered arrived defective. Please know that Newegg’s top priority is providing our customers with the best shopping experience possible. If there’s anything else we can do to ensure your comp... Read More »
 
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Additional Business Information
Hours   Mon-Fri 5:30am - 5:30pm Phone   (800) 390-1119 Address   9997 East Rose Hills Road
Whittier, CA 90601
Website   http://www.newegg.com Email   joshua.l.key@newegg.com
Contact   Joshua L. Key Other  
 
 
 
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